Privacy Policy

1. Introduction

Hezorqalavo ("we", "us", or "our") provides AI-powered data analysis and decision support tools for parents and families. This policy applies to all information collected through our website, applications, and related services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, password, and billing details provided when you register or subscribe to the Service.
• Usage data: information about how you interact with the Service, including pages visited, features used, and timestamps.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Content you provide: information, documents, or data you input into the Service for analysis purposes.
• Communications: correspondence you send us, such as support requests or feedback.

3. How We Use Information

We use collected information for purposes including:

• Providing, operating, and maintaining the Service;
• Processing transactions and managing subscriptions;
• Personalising and improving the user experience;
• Communicating with you about updates, security alerts, and support;
• Monitoring usage trends and conducting analytics to improve our offerings;
• Detecting, preventing, and addressing technical issues, fraud, or misuse.

4. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal information: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving the Service, provided those interests are not overridden by your data protection rights.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers: third parties that help us operate the Service, such as hosting, payment processing, and analytics providers, under appropriate confidentiality obligations.
• Legal and compliance purposes: where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality commitments.
• With your consent: in any other circumstances where you have explicitly agreed to the sharing of information.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to operate and improve the Service, remember your preferences, and analyse usage patterns. You can control cookie settings through your browser; however, disabling cookies may affect the functionality of the Service.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to processing, and the right to data portability. To exercise any of these rights, please contact us using the details on our Contact page. We will respond to legitimate requests within a reasonable timeframe, subject to applicable law.

10. International Data Transfers

If we transfer personal information across borders, we take steps intended to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Children's Privacy

The Service is intended for use by adults, including parents and guardians managing family-related decisions. We do not knowingly collect personal information directly from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by Hezorqalavo. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date accordingly. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.